Return & Exchange Policy
Return and Exchange Policy
At [Store Name], your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our simple and hassle-free return and exchange process.
Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:
* The item must be unused, unworn, and in its original condition.
* The item must be returned in its original packaging, including tags, labels, and any accessories.
* Requests must be initiated within [14 days] of receiving the item.
Non-Returnable Items
The following items are not eligible for return or exchange:
* Items purchased on sale or clearance.
* Customized or personalized products.
* Intimate wear (e.g., undergarments) or hygiene-related products.
How to Initiate a Return or Exchange
1. Contact Us:
Email us at [Insert Email Address] or call [Insert Phone Number] with your order number and details about the item you wish to return or exchange.
2. Approval:
Once approved, we will provide instructions on how to send the item back.
3. Send the Item:
Ship the item back to the address provided, ensuring it is securely packaged to avoid damage during transit.
Refunds for Returns
* Upon receiving and inspecting the returned item, we will notify you about the status of your refund.
* If approved, the refund will be processed to your original payment method within [7-10 business days].
Exchanges
If you wish to exchange an item for a different size, color, or variant:
* Contact us to check the availability of the desired item.
* If available, we’ll process the exchange once we receive the original item.
Shipping Costs
* Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
* For exchanges, we’ll cover the shipping cost of the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within [3 days] of receiving the package. We’ll arrange for a replacement or refund at no additional cost to you.
At [Store Name], your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our simple and hassle-free return and exchange process.
Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:
* The item must be unused, unworn, and in its original condition.
* The item must be returned in its original packaging, including tags, labels, and any accessories.
* Requests must be initiated within [14 days] of receiving the item.
Non-Returnable Items
The following items are not eligible for return or exchange:
* Items purchased on sale or clearance.
* Customized or personalized products.
* Intimate wear (e.g., undergarments) or hygiene-related products.
How to Initiate a Return or Exchange
1. Contact Us:
Email us at [Insert Email Address] or call [Insert Phone Number] with your order number and details about the item you wish to return or exchange.
2. Approval:
Once approved, we will provide instructions on how to send the item back.
3. Send the Item:
Ship the item back to the address provided, ensuring it is securely packaged to avoid damage during transit.
Refunds for Returns
* Upon receiving and inspecting the returned item, we will notify you about the status of your refund.
* If approved, the refund will be processed to your original payment method within [7-10 business days].
Exchanges
If you wish to exchange an item for a different size, color, or variant:
* Contact us to check the availability of the desired item.
* If available, we’ll process the exchange once we receive the original item.
Shipping Costs
* Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
* For exchanges, we’ll cover the shipping cost of the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within [3 days] of receiving the package. We’ll arrange for a replacement or refund at no additional cost to you.